Benchmark Senior Living Expands Caremerge Family Engagement To Its 54 Communities
CHICAGO–Caremerge,the leading senior living engagement platform, announced today the expansion of its partnership with Benchmark Senior Living,the leading provider of senior living services in the Northeast. Successful completion of a six-month pilot preceded the system-wide roll-out of Benchmark’s initiative to connect personally with families, enhance resident programming offerings and gather data to make better, more informed business decisions.
All 54 Benchmark communities in seven states have implemented the Caremerge Family Engagement and Calendar Central solutions — an industry first in New England. “We wanted a technology solution that could expand our ability to enhance resident-centered services, and Caremerge does that for us,” said Krystee Knapic, Corporate Director of Programs and Customer Engagement. “We’re excited that, with an easy-to-navigate app, our families have a solution at their fingertips for staying engaged with and informed about their loved ones’ activities. The app is one more way for us to ‘Elevate Human Connection,’ our company mission.”
Additionally, Benchmark communities now have access to data that helps define resident health and wellness and program effectiveness, and helps them stay ahead of the curve in improving the customer experience. “Being able to check in with families using the app really allows us to put customers first,” says Devin Anuzis, Benchmark’s Coordinator of Customer Experience. “The Caremerge team has been extremely helpful in making sure our team is comfortable with the new technology, and we’re excited it has been implemented in all our assisted living and memory care communities.”
“Great companies put customers first,” says Asif Khan, Founder & CEO of Caremerge. “We’re thrilled to work closely with Benchmark associates as they strive to make their already great customer experience even more positive by using data to focus on, and enhance, resident- and family-centered initiatives.”